About these terms
These terms apply when you use redflames.ng and when you order, book or ask for a quote from Redflames Restaurant. By using this website you accept them. Some services have their own pages, listed at the end, which also apply.
Orders
When you send an order on WhatsApp, it is a request. The order is accepted when we confirm it. We may decline an order, for example when an item is finished, we are closed or we cannot reach your area.
Payment
You can pay us by:
- cash to the rider when your delivery arrives;
- payment when you pick up your order;
- the method we agree with you when we confirm your order, such as bank transfer or cash.
If you pay by bank transfer, we release your order once the money shows in our account. A screenshot or SMS alert is not proof of payment, because of fake alerts.
Allergies and food safety
Please tell us about any food allergy before you order. Our kitchen handles nuts, seafood, egg, milk, gluten and other common allergens, so we cannot promise that any dish is completely free of them. Eat hot food soon after you receive it.
Alcohol
We sell alcohol only to people aged 18 and over and may ask for ID. Please drink responsibly.
Using this website
Please use this website lawfully. Do not send fake orders or bookings, use another person's details, or try to break or overload the website. We may refuse service or block access if you do.
Our content
The text, photos, logo and menu on this website belong to Redflames Restaurant or are used with permission. The website software is provided by IkokoHub. Please do not copy them for business use without our permission.
Our responsibility to you
We take care to prepare your food well and deliver it on time. We are not responsible for delays or failures caused by things outside our control, such as traffic, flooding, power cuts, network failure or public disturbance. Nothing in these terms takes away your rights under the Federal Competition and Consumer Protection Act 2018, or limits our responsibility for injury caused by our negligence.
Complaints
If something is wrong, contact us first and we will try to put it right. You may also contact the Federal Competition and Consumer Protection Commission (FCCPC).
Law
These terms are governed by the laws of the Federal Republic of Nigeria. Disputes go to the courts of Kwara State.
Other pages that apply
- Refunds and cancellations: https://redflames.ng/refunds
- Delivery and pick-up policy: https://redflames.ng/delivery-policy
- Reservations policy: https://redflames.ng/reservations-policy
- Loyalty programme terms: https://redflames.ng/loyalty-terms
- Privacy policy: https://redflames.ng/privacy
Changes to this page
We may update this page when our services or the law change. The date at the top shows when it last changed. The version on this website is the one that applies.
Contact us
- Phone: 08103975541
- WhatsApp: +2348103975541
- Email: [email protected]
- Address: Shop 32, Palms Mall (Shoprite), Ilorin, Kwara
- Website: https://redflames.ng